Window Cleaning FAQ
Q
Can you clean the inside of my windows, or just the exterior?
We can clean both, whichever you prefer. Our technicians are trained to work carefully and safely on the interior of your home. That means your furnishings, floors and window treatments will be left just the way we found them.
We can clean both, whichever you prefer. Our technicians are trained to work carefully and safely on the interior of your home. That means your furnishings, floors and window treatments will be left just the way we found them.
Q
Are your cleaning products safe?
All of our products are home-safe and biodegradable. We do not use any ammonia or alcohol-based solutions that could affect fabrics or flooring.
All of our products are home-safe and biodegradable. We do not use any ammonia or alcohol-based solutions that could affect fabrics or flooring.
Q
What is your "3-step cleaning process"?
While most companies just wet your glass and squeegee it dry, our process includes a third process which involves scraping of the glass. This removes the build-up of tree sap, mulch spores, and bird droppings etc. that sticks to the glass. This leaves your windows looking not only cleaner, but most of our customers agree it helps them stay cleaner longer. If other companies perform this work, it is usually at an extra charge. This exterior process is standard on all first-time cleanings from Window Genie.
While most companies just wet your glass and squeegee it dry, our process includes a third process which involves scraping of the glass. This removes the build-up of tree sap, mulch spores, and bird droppings etc. that sticks to the glass. This leaves your windows looking not only cleaner, but most of our customers agree it helps them stay cleaner longer. If other companies perform this work, it is usually at an extra charge. This exterior process is standard on all first-time cleanings from Window Genie.
Q
How often should I clean my windows?
While we do accept once a year customers, most of our customers select our twice a year, interior & exterior cleaning or our quarterly exterior only cleanings.
While we do accept once a year customers, most of our customers select our twice a year, interior & exterior cleaning or our quarterly exterior only cleanings.
Q
What is your "Window Care®" program?
This is a window cleaning program that offers discounts based on frequency. The more you use our window cleaning service in a 12-month period, the lower the price per cleaning. Discounts can be as much as 30% off regular prices. A Window Care® program can be designed just for you to meet your individual needs.
This is a window cleaning program that offers discounts based on frequency. The more you use our window cleaning service in a 12-month period, the lower the price per cleaning. Discounts can be as much as 30% off regular prices. A Window Care® program can be designed just for you to meet your individual needs.
Q
Does the weather affect the service?
Window Genie is a year round service! We clean in cold, snowy weather, as well as, hot and humid weather. We are also still able to clean on rainy days as long as it is not a blowing, driving rain. A light rain will not affect our technicians or your windows. Remember, it is not the rain that spots the windows, but a driving rain hitting a dirty window screen! It is our year round service that lets us retain our qualified technicians so that we can keep the quality of your cleanings consistent.
Window Genie is a year round service! We clean in cold, snowy weather, as well as, hot and humid weather. We are also still able to clean on rainy days as long as it is not a blowing, driving rain. A light rain will not affect our technicians or your windows. Remember, it is not the rain that spots the windows, but a driving rain hitting a dirty window screen! It is our year round service that lets us retain our qualified technicians so that we can keep the quality of your cleanings consistent.
Q
What about my grids or curtains, do I need to take them down?
While any assistance is welcome, it is not necessary. It does facilitate the process though and many customers do prefer to help out, especially with the removal of window grids. Typically, our technicians can work around most everything in the house!
While any assistance is welcome, it is not necessary. It does facilitate the process though and many customers do prefer to help out, especially with the removal of window grids. Typically, our technicians can work around most everything in the house!
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